SEJR POS · Restaurant and online
Handle e-shop orders
Here you learn how to receive the orders that customers place in your e-shop.
Watch how it is done34 sec.
The order has been paid for, but the money is not charged until you accept it.
Step by step
Tick a step when it is done
Button names are written as they appear on a till set to Danish. The brackets give the name on a till set to English, the first time a button is mentioned. Change the till's language
- Tap E-shop Ordrer (E-shop orders) at the top.
- Check Standard ventetid (Default waiting time). This is the time the customer is told.
- Tap the new order under Afventer (Pending).
- Read the message from the customer, and tap Bekræft: besked læst (Confirm: message read).
- Check the items in the order.
- Tap Acceptér (Accept). The amount is charged, and the order is sent to the kitchen.
Good to know
- Reject: If you cannot make the order, tap Afvis (Decline). The customer gets the money back.
- New orders: The number on E-shop Ordrer shows how many orders are waiting.
- Message from the customer: If the customer has written a message, you must confirm that you have read it before you can accept.
- History: Today's accepted and rejected orders are under Historik (i dag) (History (today)).
Finishing up
The order is accepted, and the customer is notified.
Still not working? Contact SEJR Support. We are happy to help.
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