SEJR POS · Troubleshooting
The till is slow
Here you learn what to do if the till responds slowly.
Watch how it is done39 sec.
Try the first steps before you contact support.
Step by step
Tick a step when it is done
Button names are written as they appear on a till set to Danish. The brackets give the name on a till set to English, the first time a button is mentioned. Change the till's language
- Tap Genindlæs (Reload) at the top. The till loads everything again from scratch.
- Tap Menu, and choose Søg efter opdateringer (Check for updates).
- Tap Opdater (Refresh) if there is a new version. The till restarts.
- Go to Admin, and enter your PIN.
- Choose Forbindelse (Connection) in the menu on the left.
- Look at the assessment. It tells you whether it is your internet or our server.
- Look at the response times for Netværk (Network), Server and Total.
How to read the assessment
- Forbindelsen ser fin ud (Connection looks fine): Everything is in order.
- Kundens internet er langsomt (The customer's internet is slow): Check your internet and your router.
- Vores server er langsom (Our server is slow): Contact SEJR Support.
- Ustabil forbindelse (Unstable connection): Check the cables and the Wi-Fi.
Finishing up
Now you know whether the problem is your internet or our server.
If the assessment is yellow or red, take a picture of the page and send it to SEJR Support.
Still not working? Contact SEJR Support. We are happy to help.
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