SEJR POS · Daily use
Return with a receipt
Here you learn how to take an item back when the customer has the receipt.
Watch how it is done35 sec.
You find the original sale under Gamle Ordre (Old orders), so the return is linked to the right receipt.
Step by step
Tick a step when it is done
Button names are written as they appear on a till set to Danish. The brackets give the name on a till set to English, the first time a button is mentioned. Change the till's language
- Tap Gamle Ordre at the top.
- Tap the sale the customer wants to return from.
- Tap Returnér (Return).
- Enter your admin PIN.
- Tap + next to the item that is being returned.
- Choose how the customer gets the money: Kontant (Cash) or Kort (Card).
- Enter the reason for the return.
- Tap Bekræft returnering (Confirm return), and give the customer the money.
Good to know
- Several items: Tap + next to each item that is being returned.
- Kort: If you choose Kort, the amount is sent to the card terminal, and the customer holds their card against the terminal.
- Does the customer not have the receipt? See the guide Return without a receipt.
- Overview: All returns are listed under Admin → Returneringer (Admin → Refunds).
Finishing up
The return is complete, and the sale now shows the returned amount.
Still not working? Contact SEJR Support. We are happy to help.
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