SEJR POS · Daily use
Return without a receipt
Here you learn how to take an item back when the customer does not have the receipt.
Watch how it is done28 sec.
You choose the item directly, and an admin must approve with a PIN.
Step by step
Tick a step when it is done
Button names are written as they appear on a till set to Danish. The brackets give the name on a till set to English, the first time a button is mentioned. Change the till's language
- Tap Retur (Return) below the order.
- Enter your admin PIN.
- Tap the item the customer is returning.
- Choose Kontant (Cash) or Kort (Card).
- Enter the reason.
- Tap Bekræft returnering (Confirm return).
Good to know
- Find the item: Use the search field if there are many items.
- Amount: On the Beløb (Amount) tab you can return an amount instead of an item.
- Quantity: Use + and − to return more than one of the same item.
- Does the customer have the receipt? It is better to use the guide Return with a receipt, so the return is linked to the right sale.
Finishing up
The return is complete.
Still not working? Contact SEJR Support. We are happy to help.
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